27. AI Auto-Reply And Human Takeover
AI auto-reply means the assistant can answer automatically in a conversation when enabled.
Human takeover means a person takes control of the conversation and AI no longer replies automatically in that thread.
When a visitor asks to speak with a human (in any language — e.g. "talk to human", "jeg vil snakke med et menneske"), makeo pauses AI for that individual conversation on Messenger and Instagram. The visitor gets a short confirmation that their request was received; further messages are saved but AI does not reply until AI is resumed from Unified Inbox.
Manual pause of AI from Unified Inbox also stops auto-replies but does not show the Unified Inbox Support badge unless the visitor explicitly asked for a human. The badge clears when you mark the request Done or send a manual reply from Unified Inbox.
This is important because some situations require human judgment:
- Sensitive complaints.
- Negotiations.
- Complex pricing.
- Legal or contractual questions.
- Angry customers.
- High-value leads.
- Unclear or risky requests.
makeo should make it easy to pause AI and let a person respond.